Featured! JivoChat Review – A Perfect Customer Service

JivoChat Review – A Perfect Customer Service

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8.5/10 (Expert Score)
Product is rated as #2 in category Website Live Chat
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JivoChat is an all-in-one business messenger that talks to their customer everywhere – phone, live chat, email, and social. JivoChat will allow your visitors to talk to you by using their preferred platforms. So, make sure you grab every opportunity to make a connection. In this post, you will know about in-depth JivoChat review.

In one Jivo app, agents will receive chats, their essential emails, and calls. So, why would you waste your time? It is indeed a way of effective communication with less distraction

Features of JivoChat

Live Chat for Websites

Time is changing, so it is a better option to communicate with clients. These days, clients always prefer texting more than calling. That’s why JivoChat can help you to answer your chats, calls, and emails.

JivoChat is perfectly designed, and it will work nicely on any device. Also, it can translate around 20 languages, and every word in the chat box can be customizable. You can convert the language to your local one to understand.

With JivoChat’s versatile gadget, you can engage with your customers who want to get to your site through their telephone.

Customers can request a single tick call or send messages to you utilizing applications, for example, Facebook Messenger. This gives them the opportunity to continue with the exchange with you much after they leave your site.

Customers can make a single tick call or send messages to you utilizing their preferred moment detachment, giving both of you the opportunity to proceed with the discourse much after the client leaves the site.

In the event that you like to watch out for organization interchanges, JivoChat is your device.

Not at all like with telephone discussions, it’s anything but difficult to screen administration quality and give your group criticism. JivoChat does this by giving visit logs and reports among specialists and clients. This is how the JivoChat review will help you to know more.

Apple Business Chat

An omnichannel business messenger worked for groups to communicate with their customers wherever they are. JivoChat encourages you to concentrate on customers, not the tools: engage the visitors through the live visit, Facebook, calls, by means of a group email, Apple Business Chat, or WhatsApp in an amazing solitary application, keeping things composed and auditable.

Jivo Business Phone

Jivo Business Phone allows you to take and get every one of your calls from one advantageous application.

What can you do with this feature?

You can do –

  • Client records storage
  • Call distribution
  • Omnichannel management
  • Call to 50+ countries
  • Call forwarding
  • Voice greeting (it’s a new addition)

You can provide 24/7 customer support by chat, phone, and email.

Callback

You can get your clients on the phone within 30 seconds or less than it.

  • After a visitor requests a Callback, your agent phones will ring at once. 
  • At the point when one of the agents answers the call, other phones quit ringing and Jivo calls the guest. 
  • The agent who answered the call first is associated with the guest 

Stay alert for your discussion. At the point when your group gets an approaching call, the JivoChat application will alert you automatically with detailed data about the caller. Discover how the caller discovered your page, what city they live in, and what page they are seeing. 

You can also talk on the phone and can message in-chat at the same time

Callback works with chat so you can accept a call and suggest a product while sending archives, connections, and connections to your guests. 

This balanced customer care experience gives you a higher possibility at bringing deals to a close directly via telephone. 

In the event that managers are occupied or aren’t accessible to react to customers, the Callback structure will ask the customer when it’s helpful to get in touch with them once more. At the selected time, the framework will interface the customer and the chief naturally.

1-2 pennies a moment empowers your group to talk to your guests during each progression of the purchasing procedure. Give your customers help and data via telephone with the goal that they are engaged to purchase more items. 

Company’s Email Integration

 

Make clear communications 

Customer messages, chats, and calls are flawlessly composed into one informing course of events – so there’s no possibility of miscommunications. 

Distribute the workload at hand uniformly.

Emails and chats are sent to assigned agents. The first agent to answer the message turns into that customer’s assigned support agent. This methodology guarantees the quickest answer times with the goal that everybody gets served in proper time. Any kind of transfer or conferences is also available with the emails.

Email support doesn’t need to be moderate! 

Your online help agents are prepared to be brisk and responsive. Apply their aptitudes to email support as well.

To know about more features of JivoChat, you can go to their website to know more and see JivoChat review.

Plans & Pricing of JivoChat

JivoChat has managed to design its plans to be completely hassle free and straight forward. It has only two plans named Basic Version and Professional Version. You can use the Basic Version up to 5 agents. Isn’t it awesome? Though the Basic Version will allow you to use fundamental features, it will be enough to inspire you to go pro.

Here is a brief comparison between the features offered by the Basic Version and Professional Version.

Basic version:

Price: Up to 5 agents it’s forever free

Features: 

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, mobile and Browser agent apps
  • 24/7 customer support
  • 2-month chat history storage

Professional Version:

Price: $13 per month per agent if billed annually. You may also try it free for 14 days.

Features:

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Unlimited chat history storage
  • Desktop, mobile and Browser agent apps
  • 24/7 customer support
  • Proactively start conversations using Smart Triggers
  • Complete visitor info with IP addresses, region and visit source
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real-time

Customer Experience

Even though JivoChat always emphasizes making customers happy, it also believes that excellent customer experience is much more than that. Customers have given a lot of positive JivoChat review. JivoChat mostly relies on its customers to market itself. It provides such quality service that customers refer to and promote JivoChat to others. It’s tough to make it possible, but you can get the idea of JivoChat’s top-notch customer support policy. 

It has an extremely expert team that is always looking to solve your problems. You will find the most effective in understanding your issues and giving instant solutions. They can be reached via email, social media, phone, website whatever you find most convenient.

The website has also included a comprehensive knowledge base where you will search for any solution regarding the problems you are facing. The Knowledge Base has a wide range of solutions already presented that will cover ALMOST every step of your journey JivoChat.

JivoChat’s customer feedback is also very positive. You may reach them if you do a little research online. These feedbacks will remove all your confusion regarding JivoChat review.


Pros and Cons 

PROS:

  • Easy to communicate through
  • Can answer questions via chat, mobile message, or VOIP call
  • Variety of platform integration
  • Attractive User Interface
  • Elegant console design

 

CONS:

  • Call back functionality could be more efficient
  • There may be some up-gradation issues

 


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