Provide Support Review: Still the Best Live Support Provider

Provide Support Review: Still the Best Live Support Provider

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So, you have successfully made your online presence and checked this Provide Support Review to find something that can enable you to get the best out of it by making it more active. There are tons of products in the market you can add to your website to enhance its functionality. All of these products will provide specific assistance. You have to be really thoughtful about what to choose or whatnot as if you are not, it may weigh up your website unnecessary.

Here Provide Support can be of great assistance. It is a robust and trustworthy live support software that can be used in any platform regarding its operating system. Provide Support has an instant visitor screening system that allows valuable gathering information about the visitors. This information empowers customer support in an unthinkable way.

Provide Support Live Chat Software can easily be included on your website. All you have to do is to add a block of already written code to your website. It is a highly recommended software that can change the whole approach of your online presence. Your customers can communicate with you effortlessly. Whatever your business size, small, medium, or big, you will find Provide Support helpful always.

You can read this whole Provide Support Review to get an overall view over it

Why Will You Use Provide Support

Provide Support has designed all the products in such a way so that they can fit in any industry and benefit them by providing relevant solutions. Business owners can find numerous exciting ideas to boost up their respective businesses and foster efficient interaction with website visitors.

Provide Support Live Chat software enables you to maintain a strategy to ensure strong customer support, not regarding the industry. Here some of such procedures are highlighted just to provide you an enriched Provide Support review

Online Auctions

Online auctions are gaining popularity to buy and sell different merchandise and services. However, most of the websites don’t support live human interaction. With Provide Support Live Chat, you will be able to answer instantly to the online bidders. 

Simultaneous Management

Multiple chat management systems will allow a single operator to manage several chats simultaneously in case there is only one operator online. Provide Support has designed its console in a way so that customers waiting time can be reduced to ensure the better customer experience. 

Rapid Assistance

When you have an easy chat button on your website, it will enable you to get in touch with your active customers or the ones who require some bits of help. Thus, you can assist your customers rapidly as your operators will have better access to relevant information of customers like referring URL, operating system, browser information, location.

Improved Customer Support

Provide Support has a unique functionality that empowers to have and save records of conversations your operators have with your customers. You can utilize this information to improve customer support by finding out various incompatibilities in communication and delivery. It will also ease the training process for a new operator.

Adaptable Chat Windows

A customizable interface integrated by Provide Support will allow adapting various themes and various branding. You can also personalize them to pile up customer details to provide relevant and effective Support. It will also make you able to improvise your problem-solving process.

Products & Features of Provide Support

Provide Support has created a diverse set of products to meet every possible necessity of their customers literally. All of these products have lots of essential features, for instance, easy integration with any kind of website, flexibility, cross-platform performance, and many more.

Here in this Provide Support Review, I have tried to give a brief introduction to these products and their features

Live Chat

It’s a plug-in that enables you to chat with your customer from your website

Features:

  • Easy Integration with Your Web Site
  • No Software Installation Required
  • Manage Multiple Rooms Simultaneously
  • Call Transfer
  • Operator to Operator Calls
  • Proactive Chats
  • Chat Transcripts

Native Desktop Operator Console

You will get a desktop operator console to give you more access. 

Features:

  • Autorun when OS Starts
  • Hiding to System Tray
  • Idle Detection
  • Popups and Sound Alerts
  • Operator Profiles
  • Silent chat app installation

 

Live Chat Window

It will integrate a Live Chat window to your website 

Features:

  • Embedded or Popup
  • Movable and Resizable
  • Customizable
  • Mobile Friendly
  • Pasting Images from Clipboard
  • Media Files Preview

 

Live Chat Statistics

  • Stats per company, operator, department
  • Flexible reporting period
  • Timeline charts
  • A timeline detailing from hour to year
  • Chat referrers
  • Export to CSV

 

Live Chat for iPhone

  • Always online
  • Push notifications
  • Canned responses
  • Chat transferring
  • Real-time monitoring

Real-Time Visitor Monitoring

  • Visitor List
  • Geo-Location Map
  • Navigation History
  • IP-to-location
  • Browser and OS details
  • Referring URL
  • Search engine keywords

To know about these products and their features thoroughly, you may visit the official Provide Support website.

Availability:

Provide Support products are supported in:

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Provide Support products can be deployed in

Cloud Hosted Network

On-Premise Network

Plans & Pricing:

Provide Support has formulated its plans very strategically to provide flexibility in choosing them. These plans are very affordable, considering the service they are giving. Provide Support has classified its services in four major packages, and you can pay annually or monthly for them. It will cost a little e less if you prefer the annual one.

Here is the detail pricing system of Provide Support

Small Business (One Operator)

  • Per Month (if billed annually): $8.25
  • 1 month: $15
  • 3 months: $35
  • 6 months: $60
  • 1 year: $99

Corporate (Three Operators)

  • Per Month (if billed annually): $16.50
  • 1 month: $30
  • 3 months: $70
  • 6 months: $120
  • 1 year: $198

Enterprise (10 Operators)

  • Per Month (if billed annually): $33.00
  • 1 month: $60
  • 3 months: $140
  • 6 months: $240
  • 1 year: $396

Enterprise Plus

Depending on operators and payment duration, pricing for Enterprise Plus ranges from minimum $5.70 to maximum $39.60 

Customer Experience:

No matter how good your products are, after sales services are always crucial to keep a sound relationship between customer and provider. Provide Support live chat software also knows this principle and does their best to provide top class customer service to their customers.

A very expert team is always available to help you with your experience by solving any problem you face. You can reach them via phone call or email. There is also a live chat option to ask for help. They have introduced a FAQ section and answered many common questions raised by the customers. The website also has troubleshooting, video tutorials, and manuals to assist you on your go.

Around 9 to 10 customers are highly satisfied with their journey with Provide Support. Another one is not displeased either. He may have found a thing like a user interface a little less colorless. You can go to the website or simply make a google search to see the customers’ feedback about Provide Support. You will be overwhelmed by the positive response they have made on their Provide Support review.


Pros and Cons of Provide Support 

PROS:

  • Easy to learn user interface
  • Understandable Icons
  • Informs when another side is typing
  • Shows who is inline
  • Customizable Notification
  • Staggering functionality

 

CONS:

  • Less attractive user interface
  • Personalization could be more customizable

 


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Provide Support Review: Still the Best Live Support Provider
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